If you own a Surface Pro, you may have experienced an issue where it shuts down when you click on Sleep. This can be frustrating, but there are a few things you can do to fix it.
First, try updating your Surface Pro’s firmware. To do this, go to the Surface Pro support page and download the latest firmware. Once it’s downloaded, install it and restart your Surface Pro.
If that doesn’t work, you can try resetting your Surface Pro. To do this, go to the Settings app and select “Update & Security.” Then, under “Reset this PC,” click “Get started” and follow the prompts.
If you’re still having issues, you can contact Microsoft support for help.
Hopefully, one of these solutions will fix the issue and you can start using your Surface Pro again without it shutting down.
There are a few reasons why your Surface Pro might be shutting down when you click on sleep. One possibility is that your power settings are set to turn off your Surface Pro when it goes to sleep. To fix this, go to the Control Panel and click on Power Options. Then, click on Change power-saving settings. Under the Sleep section, make sure that the setting for Turn off the display is set to Never.
Another possibility is that your Surface Pro is set to hibernate after a certain amount of time. To fix this, go to the Control Panel and click on Power Options. Then, click on Change power-saving settings. Under the Sleep section, make sure that the setting for Hibernate after is set to Never.
If your Surface Pro is still shutting down when you click on sleep, there might be a more serious problem. Try restarting your Surface Pro and see if that fixes the problem. If it doesn’t, you might need to take your Surface Pro to a repair shop.
Table of Contents
How can I fix this issue?
If your Surface Pro is shutting down when you click on Sleep, there are a few things you can do to try and fix the issue.
First, try charging your Surface Pro for a few hours to see if the issue is simply a low battery. If that doesn’t work, try resetting your Surface Pro by holding down the power button for 30 seconds. If that doesn’t work, you may need to factory reset your Surface Pro. You can do this by going to Settings > Update & Security > Recovery > Reset this PC.
If you’re still having issues with your Surface Pro shutting down when you click on Sleep, you may need to contact Microsoft for further support.
What are some common causes of this problem?
Some common causes of the Surface Pro shutting down when you click on sleep are due to the device not being able to enter a low power state, the device not being able to properly communicate with the sleep subsystem, or the power settings for the device being incorrect.
How can I prevent my Surface Pro from shutting down in the future?
If your Surface Pro has been shutting down when you click on the Sleep option, there are a few potential fixes that you can try.
First, make sure that your Surface Pro is updated to the latest firmware. You can do this by going to the Surface Pro support page on the Microsoft website and downloading the latest firmware update.
Next, try changing the power settings on your Surface Pro. To do this, go to the Control Panel and click on “Power Options.” From here, you can change the settings for when your Surface Pro goes to sleep. Try setting it to “Never” and see if that prevents the shutdown issue.
If those two fixes don’t work, you can try resetting your Surface Pro. To do this, go to the Settings app and click on “Update & Security.” From here, click on “Recovery,” and then click on the “Reset this PC” button. This will restore your Surface Pro to its factory settings, so you will need to set it up again.
If you’re still having issues with your Surface Pro shutting down when you click on Sleep, you can contact Microsoft support for further assistance.
What should I do if my Surface Pro still shuts down after following these tips?
If your Surface Pro still shuts down after following the tips above, there are a few other things you can try.
First, try resetting your Surface Pro. To do this, press and hold the power button for 30 seconds. This will force your Surface Pro to restart.
If that doesn’t work, you can try opening the Surface Pro’s hardware troubleshooter. To do this, go to the Start menu and search for “hardware troubleshooter.” Once the troubleshooter opens, follow the prompts to see if it can identify the problem.
If neither of those solutions work, you may need to contact Microsoft support for further assistance.
Frequently Asked Questions
Why does my Surface Pro shut down when I click on sleep?
There are a few potential reasons why your Surface Pro might be shutting down when you click on sleep. It could be due to a problem with the power settings, a hardware issue, or a software conflict.
If you’re not sure what’s causing the problem, you can try troubleshooting the power settings, testing the hardware, or reinstalling the software.
Troubleshooting the power settings:
1. Open the Control Panel and select “Power Options”.
2. Click on “Change plan settings” for the power plan you’re currently using.
3. Make sure that the “Turn off the display” and “Put the computer to sleep” settings are both set to “Never”.
4. Click “Save changes” and see if the problem persists.
Testing the hardware:
1. Shut down your Surface Pro and disconnect all external devices.
2. Press and hold the power button for 15 seconds to discharge any residual power.
3. Press the power button to turn on your Surface Pro.
4. If the problem persists, it’s likely a hardware issue and you should contact Microsoft for support.
Reinstalling the software:
1. Shut down your Surface Pro and disconnect all external devices.
2. Press and hold the power button for 15 seconds to discharge any residual power.
3. Press the power button to turn on your Surface Pro.
4. When the Surface logo appears, press and release the volume-down button.
5. When the “Please select your language” screen appears, press and release the volume-down button again.
6. Use the volume buttons to select “English (United States)” and press the power button.
7. When the “Choose your keyboard layout” screen appears, select “US”.
8. Press and hold the power button for 30 seconds to force a shutdown.
9. Press the power button to turn on your Surface Pro.
10. When the Surface logo appears, press and release the volume-up button.
11. When the “Please select your language” screen appears, press and release the volume-up button again.
12. Use the volume buttons to select your language and press the power button.
13. When the “Choose your keyboard layout” screen appears, select your keyboard layout and press the power button.
14. Follow the on-screen instructions to complete the reinstallation process.
How can I fix my Surface Pro so it doesn’t shut down when I click on sleep?
If your Surface Pro is shutting down when you click on sleep, there are a few potential fixes you can try. First, make sure that your Surface Pro is updated to the latest version of Windows. You can do this by going to the Start menu, and then clicking on Update & Security. If there are any updates available, install them and then restart your Surface Pro.
If updating your Surface Pro doesn’t fix the problem, try changing the power settings. To do this, go to the Start menu and then search for “power options.” Click on the “Change power-saving settings” link, and then find the “Sleep” setting. Change the setting from “Sleep after x minutes” to “Never.”
If neither of these solutions work, you may need to reset your Surface Pro. To do this, go to the Start menu and type “reset.” Click on the “Reset this PC” option, and then follow the instructions on the screen.
What could be causing my Surface Pro to shut down when I click on sleep?
There are a few potential causes for your Surface Pro to shut down when you click on sleep. One possibility is that your power settings are set to turn off your Surface Pro when it goes into sleep mode. To check your power settings, go to the Control Panel and click on “Power Options.” If your power settings are set to turn off your Surface Pro when it goes into sleep mode, change the settings so that your Surface Pro will stay on in sleep mode.
Another possibility is that your Surface Pro is not getting enough power. Make sure that your Surface Pro is plugged into an outlet and that the cord is not frayed or damaged. If your Surface Pro still shuts down when you click on sleep, try plugging it into a different outlet.
If your Surface Pro has a detachable keyboard, make sure that the keyboard is properly attached. If the keyboard is not properly attached, your Surface Pro may not be getting enough power and may shut down when you click on sleep.
If you have tried all of these things and your Surface Pro still shuts down when you click on sleep, you may need to contact Microsoft for support.
Is there a way to prevent my Surface Pro from shutting down when I click on sleep?
There are a few ways that you can prevent your Surface Pro from shutting down when you click on sleep. One way is to change the power settings in the Control Panel. Another way is to create a scheduled task that will keep the Surface Pro awake. Finally, you can use a third-party tool like NoSleep to prevent the Surface Pro from sleeping.
Conclusion
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